About Us

Contact Us
Accommodations
Tours
Frequently Asked Questions
Security
The Placement Process
Financial Assistance
Staff Biographies
Ministry Inspections
Links & Resources
Employment

Contact Us

Map of Richmond Terrace

Richmond Terrace Limited LTC Home
89 Rankin Ave.
Amherstburg, Ontario
N9V 1E7
Tel: (519) 736-5571

Directions

Located in the heart of Amherstburg, one block north of the intersection of Sandwich St. and Richmond St. Turn west at Rankin Ave.

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Accommodations

Welcome to Richmond Terrace, a Long Term Care Home meeting the varied needs of 128 residents, in secure, air conditioned comfort.
With four (4) self-contained., beautifully furnished resident care areas, we offer basic, private room and respite rooms with ensuite washrooms.

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  • Telephone and cable outlets are available in each room.
  • Couples suites accommodate the needs of couples.
  • Controlled access with alarmed exits.

Residents are encouraged to bring any favourite items that will make their space more personal. Items not allowed are electric blankets, heating pads, extension cords or area rugs.

seating

  • Lots of natural light throughout our beautifully appointed home.
  • We have landscaped gardens and walkways. Air-conditioned comfort throughout.
  • Supervised bathing provided twice a week.

library

The Library offers an array of books, offering varied subjects in regular and large print. Books on tape are also available. Volunteer librarians are available to assist residents with accessing reading materials.

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Dining Rooms are available on each floor. Residents have assigned seating within the Dining Room with consideration given to matching compatible table mates. Assistance with meals is provided as necessary.

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Tours

Richmond Terrace is pleased to offer tours of our home. We believe that it is important that families view several homes prior to placing their loved ones name on the long term care waiting list. Tours can be arranged by calling our Volunteer Coordinator.

If you are placing your loved one in Richmond Terrace, please feel free to contact our home to have your questions answered. The staff at Richmond Terrace is here to assist you with a smooth transition, and we will be pleased to help in any way we can.

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Frequently Asked Questions

1. What are the staffing ratios at Richmond Terrace?

There is an R.N. on duty 24 hours a day, 7 days a week. R.P.N.’s also work various shifts and assist as Charge Nurses, medication and treatment nurses. The approximate ratio of PSW’s to residents is one to every 10 residents. Staffing ratios are higher at peak period throughout the day, and lower in quieter periods such as mid afternoon.

2. Who will be responsible for my medical care?

Residents may retain their own physician as long as that physician is willing to sign an agreement with the facility which outlines our medical staff by-laws, and to apply for privileges at the Home. If a resident’s physician is not able to continue medical care for the resident at Richmond Terrace, the facility’s medical advisors, Dr. J.R. Greenaway or Dr. T. O’Callahan will accept responsibility for the care of the resident.

4. What if I need a wheelchair?

Our home has state-of-the-art equipment including a variety of weighing methods, lifting devices, hydrosonic tubs, monitoring devices and assistive devices such as special eating utensils.  Wheelchairs, walkers can be provided on loan until the resident is able to purchase their own. Residents with special needs are assessed for additional equipment that will encourage independence and make day-to-day living easier. Motorized wheelchairs are assessed on an individual basis and are allowed once the resident is deemed capable of operating one.

5. What about the meals?

Menus are on a 3 week rotation and change seasonally.  Alternate entrees are always available for all meals, and residents always have a choice of entree, vegetable and dessert. Special diets are easily accommodated and monitored by our Food Service Supervisor and Dietician. Nourishment is offered between meals, three times daily and supplements are provided when the need is identified by the Dietician.

6. Can I smoke at Richmond Terrace?

Richmond Terrace promotes a smoke-free environment in support of Essex County’s smoking by-laws, and the new Provincial Smoking Legislation June 1, 2006. Alcoholic beverages are permitted under physicians orders.

7. What types of activities are offered?

The Program staff provide for each resident’s recreational, general interest activities, rehabilitation and spiritual programs. To view the activity calendar, please click here.

8. How do I pay the bill at Richmond Terrace?

Billings go out to families the 3rd week of each month and are payable on the 1st of the following month. Although most things that residents need are included in the monthly payment – i.e. nursing and medical supplies, toiletries, food, laundry, some things are available at an additional cost – i.e. hairdressing, dental and foot care service, etc. Room rates at Richmond Terrace are the same as those charged at any long term care home in Ontario. Rates are fixed by the Ministry of Health, and are usually increased annually on July 1st of each year. A notice will be sent out when rates are increasing.  Payment for accommodation is Pre-Authorized debit.

9. Can I come and go from Richmond Terrace?

The physician responsible will write an order allowing the resident to go out on pass. Residents are able to be signed out of the facility for outings with family’s when ever families request it. If medications need to be given during the time of the outing, the nurse will see that the family has a clearly labelled container with the dose to be given. Medical and vacation leaves of absence are also allowed as per the Ministry of Health regulations.

10. Can I bring in my personal items?

Residents are encouraged to bring personal belongings into the facility to make their space within the facility more familiar. Based on Health and Safety Risk electrical items are inspected by the Richmond Terrace Maintenance person and must be approved and tagged as such prior to use in our facility. Anything that is important to the resident and can be accommodated safely in their room is welcomed.

11. What information is required at the time of admission?

When a resident is admitted, families must bring to the office a copy of the Power of Attorney for Property/Power of Attorney for Care and Social Insurance Number. Any resident admitted into a basic  accommodation could, potentially, be eligible for a rate reduction. This requires that family/POA complete an Application for Rate Reduction and bring in the Notice of Assessment from Revenue Canada from the latest income tax filing as well as a copy of the T4A (Old Age Security). This will allow us to determine if the resident qualifies for a rate reduction based on his/her income.

12. What if I decide to leave Richmond Terrace for another Long Term Care Home?

If a resident is discharged to another facility, they are responsible for room charges up to but not including the day of discharge. Although the facility appreciates advance notice, and it is in the best interests of the resident, no advanced notice of leaving is required. Richmond Terrace works with other facilities and community resources to make each transfer or discharge as smooth as possible.

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Security

Richmond Terrace offers a secure environment. All doors are secured with mag-locks that prevent the door from being opened internally or externally. All doors will automatically release in the event of fire. Many of the doors have key pads adjacent to them that, when activated, will release the mag-locks for a time limited window allowing residents, family or staff to enter or leave the building. Doors will alarm or relock at the end of the designated window of time.

Coded access allows residents and families to move freely in and out of the building. Residents who are capable are invited to exit the building and utilize the walkways, patios and garden areas around our home.

Emergency Drills

One fire drill is held on each shift, each month. Alarms are very loud and distracting. They may be very distressing to some residents. Occasionally Residents may also be asked to evacuate their rooms as part of the fire drill.

Colour Code Drills will be held throughout the year. These drills are implemented to keep the residents, families, visitors and staff safe and to make them aware of what is expected from they in the event of an emergency. These Colour Code Drills are as follows:

CODE RED – FIRE
CODE BLACK – BOMB THREAT
CODE GREEN – EVACUATION
CODE ORANGE – EXTERNAL DISASTER
CODE WHITE – VIOLENCE
CODE YELLOW – MISSING RESIDENT
CODE GREY – AIR EXCLUSION (FERMI)
CODE BLUE – MEDICAL EMERGENCY

 

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The Placement Process

There are three aspects to arranging care that are important to remember:

  • Determining your eligibility (or whether you qualify for a particular service or subsidy)
  • Selecting the organization(s) that will provide the service (a “provider organization”)
  • Applying for care (filling in the appropriate paperwork)

Speak to your CCAC

Your local Community Care Access Centre (CCAC) can help you with defining your needs and personal situation, determining your eligibility, locating providers and applying for care.

Residential Care Settings

If you are eligible for admission to a long-term care home, then the CCAC co-ordinates your application for you and you select your top three choices of homes.

Type of service Who selects the provider Who co-ordinates the application Who determines eligibility
Supportive Housing You You The Provider
Retirement Homes You You The Provider
Long-Term Care Homes You select a maximum of 3 providers (except for short-stay respite or if immediate admission is required). The CCAC co-ordinates your application. A doctor or nurse provides medical information for the application. The CCAC

Once the application has been completed and your top three homes have been selected the application is sent to the chosen homes that then review the information and determine their ability to meet the needs of the applicant.

If the long-term care home feels they are able to meet the applicant’s needs, a letter confirming acceptance will be sent out to the applicant or their substitute decision-maker and the CCAC and the applicants name will be added to the waiting list.

Waiting lists for long-term care are managed by the Community Care Access Centre. When the long-term care home has a vacancy, they notify the Community Care Access Centre who then makes a bed offer.

Remember, regardless of your situation or the options you are considering, your local Community Care Access Centre is here to help with resource information.

Information taken from the MOHLTC website at www.health.gov.on.ca.

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Financial Assistance

Current accommodation per diem rates are set by the Ontario Ministry of Health, and are available at the Ministry of Health website.

Rate Reductions

Residents who are in basic accommodations may be eligible for a reduction in their monthly charges. The resident or Power of Attorney for Property has to provide a Notice of Assessment (received from government upon receipt of your refund or tax bill) from the previous tax year and a T4-A receipt for Old Age Security. An Application for reduction must be completed by resident/Power of Attorney for Property. A simple calculation is then done on site through the Ministry of Health website to determine if the resident is entitled to a reduction.

Exceptional Circumstances

Residents who are in basic accommodations and do not have a monthly income that will support the minimal rate as set by the Ministry of Health are able to submit an exceptional circumstance form requesting a further reduction in their monthly charges.

The Ministry requires extensive financial documentation for this reduction. Assistance will be provided at the facility to any resident or any resident’s Power of Attorney who is applying for this reduction.

Involuntary Separation

Residents who have a spouse living in the community may apply for an Involuntary Separation reduction. The Ministry does require financial documentation for this reduction. Residents or Power of Attorneys for Property need to contact Income Security at 1-800-277-9914 for further information regarding this reduction. An Involuntary Separation application can be obtained in the Administration Office of the home.

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Staff Biographies

Laura Scott

Administrator

lscott@richmondterrace.ca

Laura Scott was born and raised locally and graduated from the University of Windsor School of Nursing in 1995 with a BScN. Laura first joined Richmond Terrace Health Team in the year 2002 as a Registered Nurse and after pursuing various professional growth opportunities in the United States did, with enthusiasm, returned to Richmond Terrace as the Director of Care in November, 2006.
In July, 2011 Laura Scott was appointed Administrator of Richmond Terrace.

Laura has over ten years nursing experience which includes both adult and pediatric nursing environments, and has had the opportunity to act in both management and staff nursing roles. Laura has been very fortunate thus far in her career and all of her roles have encompassed leadership, teaching, collaboration and supervision of other health care providers and is excited to have the opportunity to continue with this trend at Richmond Terrace.

As the Administrator, Laura, and her team, are responsible for ensuring a holistic but individualized approach when delivering care to the residents at Richmond Terrace.

Please feel free to contact Laura to discuss how our holistic but individualized approach at Richmond Terrace may meet your needs, whether it is for a loved one or for an employment opportunity.

MELISSA CRANSTON

Recreation Director


 

 

Our Activity Director manages the Recreation Department, including Volunteer and Spiritual services.  The vision of this department is to provide a variety of recreation programs to cater to the interests and hobbies of each resident, and to keep them engaged and fulfilled to the best of our abilities.  Each resident is welcome to participate in all programs with the goal of attending at least three programs per week.  One to one visits are offered three times weekly for residents who prefer individual recreation pursuits.

Allison Green

Rehabilitation Therapist

agreen@richmondterrace.ca

Allison Green graduated from the University of Windsor in 2000, with a Bachelor of Human Kinetics, Honours in Movement Science degree. A year of post-bachelor studies followed at Wayne State University in Michigan, before taking the position of Rehabilitation Therapist at Richmond Terrace in 2001.

Allison manages the Rehab. Department and works closely with a Physiotherapist and other health-care professionals to maximize each residents’ potential and abilities.

Allison loves vacations and travelling. She plays volleyball and swims, and enjoys cooking and reading.

Lisa Rosati

Dietary Manager

nutritionmanager@richmondterrace.ca

Lisa has recently joined the team at Richmond Terrace and has 11 years experience working in long term care. She started her career working as a Dietary Aide in long term care and in 2004 returned to school and graduated from the Food Service and Nutrition Management Program. Lisa is a member of the Canadian Society of Nutrition Management as well as the Ontario Society of Nutrition Management.

Along with managing the day to day activities of the dietary department Lisa also works closely with the Dietitian to ensure the nutrional needs of all our residents are met based on their individual requirements.

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Ministry Inspections

Annual inspections are completed by the Ontario Ministry of Health.

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Links & Resources

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Employment

Richmond Terrace employs Registered Nurses (RNs), Registered Practical Nurses (RPNs), Personal Support Workers (PSWs), Dietary Aides, Laundry Aides, and Housekeeping Aides. We hire only qualified, caring people to care for our residents.

Employee Wellness

Purpose: To enable staff to perform their jobs and work towards meeting the Mission Statement. Richmond Terrace ensures the health and well-being of staff members through the following avenues:

  • Social Environment
  • Healthy Lifestyles
  • Health and Safety
  • Cultural Environment

Health and Safety

Richmond Terrace has a complete Health and Safety Program that provides all employees with education and equipment to allow them to perform their duties in a safe and secure manner. We follow all standards set out by Ministry of Health and Ministry of Labour. Members of our management team as well as front line staff have annual training in “Safety in Ambulation and Lifting Techniques.” Health and safety meetings are held to ensure Richmond Terrace remains a leader in protecting our residents and staff while ensuring quality resident care.

Staff Appreciation

Richmond Terrace realizes the importance of staff recognition.
We have a staff appreciation luncheon held on an annual basis.
Also Richmond Terrace recognizes and celebrates Nurses’ Week on an annual basis.

Employment Opportunities

Richmond Terrace offers a range of employment opportunities on an ongoing basis:

  • Registered Nurses
  • Registered Practical Nurses
  • Personal Support Workers
  • Dietary, Housekeeping and Laundry Aides

Richmond Terrace offers a comprehensive and competitive wage package as well as flexibility in scheduling and many work related incentives.

    There are currently no job openings at Richmond Terrace Limited.

Volunteers Needed!

If you have some spare time, enjoy socializing with seniors, or have a special hobby you would like to share, we have opportunities for you to volunteer at Richmond Terrace. Experience that feeling of fulfilment as you brighten a senior’s day and contribute to enhancing the quality of life for someone in need.

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We are a compassionate team committed to providing exceptional resident-centered care. We provide an extended family atmosphere in a peaceful rural setting.