Personal Care

Room Bookings
Housekeeping & Laundry
Spiritual Care
Residents’ Council


We believe that the Recreation Department is responsible for providing a comfortable, secure, personally satisfying environment for each individual resident keeping in mind the concept of normalization.

We believe in providing a high quality of life for all our residents. This is accomplished through a multidisciplinary approach to planning, implementing and evaluating the recreation programs.

Programs shall meet the physical, emotional, social, education, psychological and spiritual needs of each resident. We shall encourage and actively support individuality and independence thereby giving our residents a sense of belonging and control over their own environment.

We believe that all residents have a right to provide input into the planning of recreational programs through the Resident council or directly with the recreation staff.

Along with our daily recreational activities, outings and special events we also offer evening and weekend programming to best suit the residents needs.

Please refer to our events calendar for more information or contact our Recreation Director.

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Room Bookings


Our family dining room is available to families who wish to spend a quiet, private home-like meal setting for their family. It accommodates 6 – 8 people and is located on the 1st floor. There is a microwave, stove, fridge and washroom for your convenience.

The Gathering Place, or “Multi-Purpose” room on the 1st floor is available for booking and can accommodate up to 20 people.

Our dining rooms on 2nd and/or 3rd floors are available for booking from 7-9pm only.  They can accommodate 30 – 40 people for larger gatherings, such as private birthday parties, etc. These dining areas have a microwave, sink and coffee maker for your convenience.

To reserve one of our private dining areas just call (519) 736-5571 ext.233 and leave a message or speak directly with one of our recreation team members.

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Housekeeping & Laundry


Housekeeping, laundry and maintenance services are monitored by our Administrator.


Regular housekeeping and maintenance duties are carried out in accordance with the Ministry of Health standards to ensure that our environment is clean and safe for the residents, visitors and staff.

Personal items are allowed if they fit in the room and must be maintained and cleaned by family.


  • Daily laundering of clothing is included in the monthly room rate
  • Mending is the responsibility of the family
  • Ironing or dry cleaning is not included in the facilities laundry services

Please ensure that clothing is washable and will tolerate the heat of the dryer.

All clothing will be labelled by the home at the time of admission. New items brought into the Resident should be taken to the laundry to be labelled appropriately prior to the resident wearing these items.

If families choose to be responsible for a residents’ regular laundry, we ask that they notify the Charge Nurse and provide a laundry hamper in the resident’s room. A sign will be posted in the resident’s room indicating that laundry is being done by the family. Soiled clothing, for infection control reasons, must be laundered regularly.


Maintenance is the responsibility of the home. If you have a concern related to the building, please bring it to the attention of the Administrator.

All electrical appliances brought into the home must be checked by the maintenance person prior to them being plugged in. Electrical items such as electric blankets, heating pads, and extension cords are not allowed.

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The Hairdressing Salon is on the first floor of our facility and is open for appointments Monday, Tuesday, & Thursday 9-3. Services of the Hairdresser can be arranged directly with the hairdresser, through the administration office or by speaking to the Nurse Unit Managers.  Gift Certificates are available for purchase.

  • Billing for hairdressing is added to the monthly statement.

Services offered include:

Wash & set $19.50
Shampoo / Hair Cut / Set $26.50
Rinse $5.00
Perms $65.50
Cut $16.50

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Spiritual Care


Richmond Terrace Chapel

At Richmond Terrace our Chapel is located on the 1st Floor. Nine different denominations come into our Chapel each month to provide spiritual encouragement and fulfillment to our residents. Please see the monthly recreation calendar for the dates for each service as well as the time.

A Celebration of Life Memorial Service is held the last Monday of each month, this is a time for the residents and families to remember their loved ones that have gone on to meet their reward the month before.

The last Monday of November is our Annual Memorial Service. It is a special time set aside to memorialize all the residents who have passed away during the previous 12 months. We create a memorial plaque to hang on our wall. As well we decorate a memorial tree with all our loved ones names to be displayed during the Christmas season.

Richmond Terrace is committed to:

  • Provide for the spiritual need of every resident through a variety of religious programs, counselling and one on one visits
  • Assess each resident’s spiritual needs upon admission, during times of illness or grieving and throughout the death and dying process
  • Provide memorial services to assist residents, families and staff through grieving process
  • Provide spiritual counselling for every resident, family member or staff as required or requested

We have a Chaplain on staff to administrate our spiritual programs, provide counselling, bible studies, hymn signs and memorial services for our residents and their families.

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Residents’ Council

The Residents’ Council of Richmond Terrace functions to provide an active voice for those residents living in the facility. Residents’ Council consists of a group of residents who meet monthly to provide residents with a voice to express concerns, exchange information, audit programs and express opinions to the Administration of the home.

Residents’ Council is involved in fundraising programs to raise money to purchase items for the home and to attend outings, etc. throughout the year (e.g. raffles, vending proceeds).

Residents’ Council meetings are held monthly and all residents are encouraged to participate.

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We are a compassionate team committed to providing exceptional resident-centered care. We provide an extended family atmosphere in a peaceful rural setting.